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Booking and Cancellation Policy

A compulsory pre-payment is taken on all beauty treatments. All half and full day packages 50% deposit at time of booking. Cancellation within 48 hours will incur a 100% charge in both hair and beauty. All major credit cards accepted, except American Express.


No refunds given on treatments or products.


On your first visit to Vida you will be required to fill in a confidential consultation form which allows our therapists and hair specialists to ensure your treatment is suitable.

How to maximise your Vida experience

Small details can turn a great experience into an amazing one! Please arrive 10 minutes before your appointment. That way you will have time to relax and enjoy a complimentary refreshment. Light bite lunches and evening sustainers can be made to order. As our guest, we encourage you to communicate your needs throughout your treatment. Our beauty therapists and hair specialists are highly trained and will continually adjust to your comfort levels as needed. Whether it is the pressure of your massage, temperature in the room, music volume or otherwise, informing your beauty therapist and hair specialists of key concerns both prior to and during treatments, will help us ensure that
all requests and needs have been met throughout your Vida experience.


Out of consideration for others, we request that visitors keep noise to a minimum and mobile phones are switched off.


Products to purchase include:

  • Hair: Wella, System professional, GHD, Nioxin, Sebastian.
  • Beauty: Décleor, OPI, Bare Minerals.


Locker and keys are available on the first floor for all guests.

Disabled Access

We cater for all disabilities with space for wheelchairs. Chairs and beauty beds have adjustments available for different heights.